Admitting powerlessness is not weakness. It’s the first step towards freedom.

The first step towards enduring recovery and freedom is admitting powerlessness over drugs and alcohol addiction. However, this journey doesn’t have to be made alone. Get help by contacting the Valley Vista admissions team where they will gently guide prospective patients through the admission process.

If there exists a demonstrated clinical need for the treatment of alcohol or drug addiction, Valley Vista has a solution.


Admissions Process

Admissions for Patients
  1. Call 802.222.5201 or complete the Admissions Form and fax the completed document to 855.945.4315.
  2. An admission representative will help verify the provided information.
  3. Verification of insurance will take place. No insurance? Call us anyway, we can help.
  4. Upon verification of coverage, the Patient will undergo an intake screening including substance use history, medical health history, behavioral health history and if relevant, criminal history. Rigorous honesty is the key to successful treatment.
  5. Upon completion of the intake screening, the Valley Vista clinical team will review the Patient’s history and provide approval or denial for admission, based upon clinical need.
  6. Patient will be notified of bed availability and corresponding admission date.
  7. Patient will be provided with relevant referent packet including patient handbook and admissions inventory checklist.
Admissions for Referents
  1. Complete Part 1 of the Referent Packet and fax the completed admissions form to 855.945.4315.
  2. An admissions representative will make contact to Referent to verify information.
  3. Insurance verification will take place.
  4. Upon verification of coverage, Patient will be contacted to conduct an intake screening via phone.
  5. Upon completion of intake screening, the Valley Vista clinical team will review Patient history and provide approval or denial for admission, based upon clinical need.
  6. Patient will be notified of bed availability and corresponding admission date.
  7. Patient will be provided with relevant referent packet including patient handbook and admission inventory checklist.

Our Insurance Network

Below is a list of the insurance companies where Valley Vista is recognized as a in-network provider:

Valley Vista accepts Green Mountain Care, CDPHP, Blue Cross Blue Shield, Cigna, Beacon Health Options, CBA, MVP, Harvard Pilgrim, United Behavioral Health, Optum, Martin’s Point (managed by Maine Health Accountable Care Organization) and self-pay.

If a patient’s insurance is not listed, please contact us anyway as Valley Vista works with many health plans as an out-of-network treatment provider. Where contracts do not exist with third party commercial insurance companies, Valley Vista will work towards single-case agreements to help get coverage for treatment.


Listed below are some frequently asked questions that may provide insight into the road to enduring recovery. If what is provided here doesn’t address a particular question, please call or send an email by using any of the methods listed on each page.

Q: How long does the intake phone screening take?

A: The intake phone screening generally takes less than half an hour, sometimes less and sometimes more, depending the individual’s detailed history related to drug use, medical conditions, behavioral / mental health conditions and unlawful involvement.

Q: Is there a waiting period for available beds?

A: Typical waiting periods vary by patient, we can often accommodate same-day admission.

Q: What is the average length of stay at Valley Vista?

A: The average length of stay (ALOS) depends upon the program. The ALOS ranges from approximately 14 – 17 days across all programs. However, depending upon clinical need and insurance coverage, patient stays may be extended.

Q: Does Valley Vista admit people currently enrolled in a medication-assisted treatment (MAT) program?

A: Yes. Valley Vista works with patients enrolled in a MAT program, with exception of methadone, providing support for buprenorphine (Suboxone), Subutex, naltrexone and Vivitrol as long as a last dose letter is provided and documentation exists indicating the patient will be accepted back into the prescribing program.

Q: When can family or friends visit patients?

A: At this time Valley Vista does not accommodate visitations.

Q: Are the programs at Valley Vista co-ed?

A: No. The adult men’s and women’s programs are gender-specific, allowing for increased situational identification, like-mindedness and reduced tension that can often exist when genders are integrated.

Q: Does Valley Vista provide for specialized dietary needs?

A: The Valley Vista culinary staff provides for specialized dietary needs for patients with diabetes, l0w-sodium needs and other dietary necessities as medically prescribed or specified.

Q: Does Valley Vista provide transportation to and from the facilities?

A: Valley Vista can provide transportation, when needed. The facility will strive to help getting a patient to either the Bradford or Vergennes campuses. Often times, local recovery communities, such as Alcoholics Anonymous, will make available volunteers that have been vetted to help in providing transportation. Also, Medicaid rides are available for those patients covered by Medicaid. In these instances, 48 hours are generally necessary in order to facilitate a ride to either campus. The recommendation is to go through the screening process and transportation will be figured out as necessary.

Q: Does Valley Vista permit smoking?

A: Yes, Valley Vista has been one of the few facilities that continues to permit smoking. However, as of September 21, 2019, Vermont Law, S.86, the facility can only allow smoking for patients aged 21 years or older. Smoking cessation therapies are available.

Our goal is to make patients comfortable, both physically and emotionally. This is integral right from the start so that the healing process may begin. As a part of that process here is what can be expected upon arrival at Valley Vista:

  • Being greeted by an admissions counselor and taken to our newly renovated admission lounge. Family and friends are welcome to stay. Personal items will be checked in, all clothing will be washed and items secured
    • Any releases of information vital to treatment be signed
    • Patient Bill of Rights will be reviewed
    • The workbook containing the Patient Handbook and program overview will be provided
  • The information provided during the course of the initial phone screening will verified
  • Precertification with insurance will take place, if not done already
  • Introduction to our nursing staff will take place where an admissions medical review will occur and vitals taken (blood pressure, pulse, temperature, blood drawn)
  • Follow up questions related to the screening process will take place to get the most up-to-date information and to get better acquainted
  • Meet with one of our gender-appropriate recovery staff whom will conduct a search to ensure no contraband enters into the facility
  • Upon completion of the medical screening, the patient will be taken onto the program appropriate unit, accommodations shown and introduced to the community. Patient belongings, after being searched and washed, will be brought to the patient’s room
  • The process toward enduring recovery and freedom now begins

The treatment for substance use disorder may be some of the most difficult yet most rewarding experience for those who want it. The Valley Vista alcohol and drug treatment program is rigorously thorough in helping people find their program for enduring recovery. Here’s what can be expected in a typical day:

  • Morning medication as prescribed
  • Breakfast (healthy meals)
  • Morning Intentions group that helps set the tone for the day for each individual and the community
  • Clinically-focused groups (see specific program overviews)
  • Recreation time, indoors or out
  • Lunch (healthy meals, salad bar, prepared foods, weekly BBQs Memorial Day – Labor Day)
  • Afternoon medication as prescribed
  • Clinically-focused groups (see specific program overviews)
  • Treatment work – based upon individual Comprehensive Treatment Plans
  • Dinner (healthy meals, salad bar, prepared foods)
  • Clinically-focused groups (see specific program overviews)
  • Outside 12-Step Meetings (after seven days in treatment)
  • Evening Intentions – A recap of each patient’s day
  • Social Time – Community / individual activities or treatment work
  • Evening medication as prescribed
  • Lights out – Bed checks every ½ hour ensuring patient safety

Often times, substance use disorder is correlated and complicated by behavioral health conditions. Our staff psychiatric nurse practitioner will meet with patients as needed or desired to help with deeply rooted behavioral health conditions, such as trauma. When necessary, medications may be prescribed to help in managing these conditions.

Valley Vista provides comprehensive post-discharge aftercare planning ensuring patients that complete their residential treatment program are connected with peer support groups, medication-assisted treatment (MAT) facilities, sober living and any support-based services that are individually necessary for a patient’s enduring recovery.

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